Customer Service

Shipping & Delivery
Orders are typically dispatched within 24 hours from our Christchurch factory, and NZ customers can expect to receive their order within 2-3 days (unless you live out in the sticks). 
For international orders, we have a flat shipping rate of $12. However, the GST (NZ sales tax) withheld also helps to cover the cost of shipping to international destinations. Therefore, you will just pay the advertised price of your order, plus $12. 
Privacy & Security
Your privacy is our prioirty, so we only save necessary information, and keep our site security up to date as web standards change. You can rest easy that your information is safe with us.
For more info, see our Privacy and Cookie Policy
Returns & Replacements
All BetaVet products are subject to rigorous quality control and testing prior to leaving our factory, but if you need to return or exchange anything, head on over to Orders and Returns
Payment, Pricing & Promotions
For exclusive prices, promotions and insider info on our most popular products, sign up to the Betavet Club
Viewing Orders
At any time you can view or update the products in your cart by clicking on the shopping trolley in the top right
Updating Account Information
You can update your information with us at any time. When logged in, head to My Account
Copyright © 2016 BetaVet. All rights reserved.
Read our disclaimer © BetaVet Limited. Whilst every care has been taken to ensure product usage recommendations and pricing details are correct, BetaVet Limited accepts no responsibility for injury or loss due to error or omission. BetaVet products do not contain actives found on the FEI prohibited substances list. Check racing and harness rules for use on track. Products displayed on this site, including any Copyright, Patents or Licensing agreements remain the property of BetaVet Limited. BetaVet is a New Zealand company complying with New Zealand regulatory standards.